Actress Richa Chadha Calls Out MakeMyTrip and Air India Over Flight Refund Hassle
Renowned actress Richa Chadha took to social media to express her frustration with MakeMyTrip and Air India after facing a challenging ordeal regarding a canceled flight and subsequent refund issues. Chadha, known for her candidness, issued a scathing critique on X platform, accusing the companies of inadequate service and labeling them as ‘saste cheats’ and ‘scamsters.’ Despite not disclosing specific trip details, Chadha highlighted the lack of notice about the cancellation and the struggle to obtain a refund through MakeMyTrip’s platform. Her post resonated with many, drawing attention to the potential pitfalls of airline and travel booking services.
Following Chadha’s public criticism, MakeMyTrip responded promptly, requesting her booking ID via direct message to swiftly address her concerns. Chadha later updated her followers, acknowledging that her refund was processed within two hours after her initial post. She revealed that Air India had cited delays in refund processing from their end, and she received a call from their social media team, prompting her to question whether such swift resolutions would apply to a non-celebrity passenger. Chadha urged customers to use their voices, emphasizing that large corporations prioritize their image over customer satisfaction.
The incident sheds light on the challenges customers may face with travel services and emphasizes the significance of vocal advocacy. Meanwhile, on the professional front, Richa Chadha’s recent appearance in ‘Fukrey 3’ and her upcoming project ‘Girls Will Be Girls,’ produced alongside Ali Fazal, continue to generate buzz in the entertainment industry.
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