Flipkart Customer Receives Damaged Chimney, Waits 13 Days for Resolution

Online shopping mishaps continue as a customer’s nightmare unfolds after receiving a damaged kitchen chimney instead of the expected product from Flipkart. The aggrieved customer had to wait for 13 days for a resolution.

In yet another instance of online shopping misadventures, a customer purchasing a kitchen chimney through Flipkart found himself at the center of a harrowing experience. The unfortunate incident occurred on October 6, 2023, when the customer unboxed the delivered package only to discover a completely shattered and unusable chimney. The distressing part of the ordeal was that it took a staggering 13 days for the e-commerce giant to provide any response or assistance regarding the matter.

Frustrated by the prolonged ordeal, the customer took to social media to voice his grievances. He shared images and videos of the damaged product, capturing the chimney in a pitiful state with shattered glass fragments inside the packaging. His public outcry caught the attention of Flipkart, prompting the company to issue an apology. In their response, Flipkart assured the customer that they were committed to addressing his concerns and would work towards a resolution. The customer’s plea for swift action highlights the inherent risks of online shopping and the need for more robust quality control and customer service in the e-commerce industry.

Another customer had a similar experience, receiving a Thomson TV instead of the high-value Sony TV he had eagerly anticipated. The mix-up took place during Flipkart’s Big Billion Days sale, where the customer had planned to purchase a Sony TV worth ₹1 lakh. His excitement quickly turned to disappointment when he discovered that the TV delivered was a lower-priced model from a different brand. These incidents serve as a reminder of the vigilance required when engaging in online shopping, especially during major sales events.

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